In order to diagnose desktop application on your Win computer please follow below steps:

  1. Go to Explorer and paste following address into the address bar  “%userprofile%\AppData\Local\RemoteCamp”

2. Then create the new txt file called “debugmode2.txt” inside the folder

3. Next please close the RemoteCamp application

4. Run the application again and allow it to run for 5 minutes

5. Then copy the log.txt file from the same folder and send it to us!